Are you part of the council or the Care Trust?
 No, we are an independent company limited by guarantee, and a registered Charity.  We do hold contracts to deliver some services for the Care Trust in Solihull and with Dudley MBC.
 
Do you undertake to deliver services to people who are prepared to pay themselves?
 Yes.  If we are the appropriate agency to deliver the service you require then, following an assessment, we will be happy to undertake the service you require.
 
How do we access your services?
 Contact one of our centres, or head office, and discuss with us the service you are looking for.  We will arrange for the most appropriate service manager to discuss your requirements with you.
 
Are you restricted to working in Solihull and Dudley?
 No, we will consider any request to deliver a service from anywhere in the West Midlands.
 
Do you deal with all social problems?
 We will consider any request.  We specialise in delivering services to people with mental health problems or learning difficulties.
 
Do you offer a sitting service?
 Not as a specific service, although we may be able to help in an urgent situation.  We can advise of agencies that do operate such a service.
 
Do you provide help and support for people who have just being discharged from hospital?
 Yes, we can help with the daily tasks of living etc, but we do not provide a nursing service.
 
Do you offer a bathing service?
 Yes, all of our centres have bathrooms that can accommodate most disabilities.  Contact the Centre Manager for details.
 
Do you offer Residential Care?
 We have a small respite unit, but we do not offer long-term residential care.  To enquire about respite care contact the manager of the Respite unit.
 
Do you have to be referred by the local authority to attend Newlands Bishop Farm?
No, we take people who are able to fund themselves.  For further information contact the manager of Newlands Bishop Farm.
 
Can  I purchase specific  training courses?
 Yes. Please contact our training co-ordinators with details of your requirements.